Refund policy
Last updated: 14 January 2025
Colour on the Run ANZ, ABN: 58724200279
Satisfaction Guarantee
If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.
Faulty or Damaged Items
If a product arrives damaged or is faulty, please contact us immediately. We may require photos of the item and packaging to process a replacement or refund.
Return Conditions
Products must be unused and in their original packaging to be eligible for a return.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied.
How to Initiate a Return
Contact us at enquiry@colourontherun.com.au with your order number, details of the issue, and any supporting photos if applicable. We will provide instructions on how to proceed with the return.
Refunds
Approved refunds will be processed back to your original payment method within 7 business days.
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For questions or concerns about shipping or returns, please contact us at:Â Email: enquiry@colourontherun.com.au