Privacy policy

Privacy Policy

Last updated: 9 December 2024

Colour on the Run Australia ABN: 58724200279

 

This document sets out the privacy policy of Colour on the Run Australia (referred to in this Privacy Policy as "we," "us," or "our").

We are committed to protecting your personal information and ensuring compliance with applicable privacy laws. This policy explains how we collect, store, use, and disclose your personal information.

By providing your personal information to us, you consent to the practices described in this Privacy Policy.


1. Introduction

We may update this Privacy Policy from time to time by publishing an updated version on our website. We encourage you to review this policy regularly to stay informed about how we are protecting your information.


2. Types of Personal Information We Collect

We may collect the following types of personal information:

  • Name;
  • Mailing or street address;
  • Email address;
  • Telephone number or other contact details;
  • Date of birth;
  • Payment information (e.g., credit or debit card details);
  • Information about your personal circumstances or preferences;
  • Responses to surveys or promotions;
  • Your device information, including IP address, browser type, and website usage data;
  • Cookies and other tracking information (see Section 3);
  • Any other information you provide to us directly or indirectly via our Website, social media platforms, or customer service.


3. How We Collect Personal Information

We may collect personal information in various ways, including:

  • When you interact with our Website, social media pages, or customer service team;
  • When you sign up for an account or subscription;
  • When you purchase Products or request information;
  • Through cookies and other tracking technologies that analyse Website usage. Cookies are small data files stored on your device. These enable us to provide a personalized experience, track usage, and improve our Website. You can disable cookies in your browser settings, but this may limit some functionalities of our Website.
  • We may also use analytics tools (e.g., Google Analytics) to collect and process data. For more information about how Google uses data, visit Google’s Privacy Policy.


4. Use of Your Personal Information

We collect and use personal information for purposes including:

  • Processing and delivering your orders and subscriptions;
  • Managing your account and subscription preferences;
  • Communicating with you, including sending updates, marketing materials, and promotional offers (you can opt-out at any time);
  • Improving our products, services, and customer experience;
  • Ensuring compliance with legal and regulatory obligations;
  • Administering surveys, promotions, and competitions;
  • Responding to your inquiries and providing support.


We may share your information with trusted third parties, such as payment processors, logistics providers, and IT service providers, to facilitate the delivery of our services.


5. Security of Your Information

We take reasonable steps to ensure your personal information is secure and protected against misuse, unauthorized access, or disclosure. These measures include:

  • Password-protected systems and secure data storage;
  • Encryption of payment data handled by PCI DSS-compliant third-party payment processors;
  • Regular security audits and monitoring.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.


6. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.


7. Accessing and Correcting Your Information

You have the right to:

  • Access the personal information we hold about you;
  • Request corrections if your personal information is inaccurate, incomplete, or outdated.

To request access or corrections, please contact us using the details below. We may need to verify your identity before providing access or making changes.


8. Complaints

If you have concerns or complaints about how we handle your personal information, please contact us. We will investigate your complaint promptly and respond within a reasonable timeframe.


9. Contact Us

For questions about this Privacy Policy, accessing your information, or submitting complaints, please contact:

Email: enquiry@colourontherun.com.au OR HERE to complete our enquiry form